Commercial Lines/Business Insurance Account Manager

Company: D Francis Murphy Insurance Agency, Inc.
Location: Medway
Posted on: February 17, 2026

Job Description:

Job Description Job Description Description: The Commercial Lines/Business Insurance Account Manager will be responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value for their business and then growing and maintaining the relationship over time. This position requires proactive sales and service including cross-selling additional services to round out relationships. The schedule for this position is: M-TH 8am-4:30pm; F 8am-4pm. What You'll Be Doing Key Responsibilities: Informs and educates clients about policy coverage, changes, exclusions and insurance needs Pre-qualifies and analyzes prospective business clients according to agency standards Prepares, completes and submit applications to carriers; develop summaries, proposals and provide technical support in coordination with Producer(s); and responsible for follow-up with carriers and clients Reviews policies and all documentation for accuracy and quality standards Assists clients with coverage changes, certificate requests, binders and endorsements; uses each contact as an opportunity to review needs and cross-sell appropriate services Responsible for existing client account review and renewal process including client contact, remarketing and proposals Actively seeks referrals from current clients and utilizes internal database to generate new businesses Cross-sells additional business services and refers clients to personal and financial services teams Manages non-renewals and cancellation requests in order to retain business where appropriate Keeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance Requirements: What We're Looking For Skills & Qualifications: Strong customer service focus with a highly professional attitude and approach to business Full knowledge of business insurance markets and products including rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists Excellent computer skills with knowledge of agency management software and insurance rating software; proficient in Microsoft Suite office software; working knowledge of Applied EPIC agency management system a plus Must possess strong verbal and written communication and organizational skills Must have the ability to handle multiple and changing priorities in a fast-paced team environment In-depth knowledge of current computer system functions, input procedures, codes and how to perform technical tasks to expedite client service Education & Experience: 3 years experience as Commercial Lines Account Manager Property & Casualty (P&C) license required High School diploma required College degree desirable Bilingual ability is necessary - Spanish or Portuguese preferred What We Offer Salary Range: The expected hiring range for this role is: $65k-$85k per year, depending on experience, qualifications, and relevant skills. Benefits You'll Enjoy: We believe in supporting our team both professionally and personally. Our comprehensive benefits package includes: Medical, dental, vision HRA plan pays significant portion of medical deductible company paid life/STD/LTD 401(k) with company match Paid vacation, sick, floating holiday Educational support for licensing and professional development Early 4pm close on Fridays Monthly office lunches Access to additional voluntary benefits Care to know what is important to us and drives our success? Check out our Join Our Team video on YouTube! https://www.youtube.com/watch?v=3HXpLFJ6RTo

Keywords: D Francis Murphy Insurance Agency, Inc., Chicopee , Commercial Lines/Business Insurance Account Manager, Sales , Medway, Massachusetts