Client Success Manager

Company: Commonwealth Payroll & HR
Location: Marblehead
Posted on: February 16, 2026

Job Description:

Job Description Job Description CommpayHR is seeking a motivated and relationship-driven Client Success Manager to join our growing team. In this role, you will be a trusted partner to our clients, helping them navigate the complexities of being an employer while ensuring they receive maximum value from CommpayHR's solutions and services. You will play a critical role in driving client satisfaction, retention, and growth by proactively identifying client needs, delivering tailored solutions, and collaborating closely with sales leadership to achieve shared goals. What You'll Do Build and maintain strong, long-term client relationships that drive retention and business expansion Develop a deep understanding of clients' strategic and operational challenges as they grow headcount, expand services, or face common employer-related issues Proactively identify opportunities to enhance the client experience and support account growth Ensure CommpayHR solutions and services are applied effectively at every stage of the employer lifecycle Partner closely with Sales Leadership to track progress, meet milestones, and monitor key performance metrics Meet or exceed monthly upsell and growth targets as outlined in the annual sales plan Serve as a client advocate while balancing business objectives and revenue goals What We're Looking For Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience 3-5 years of experience in client success, account management, customer relationship management, or consultative sales Proven success meeting or exceeding sales, upsell, or account growth targets Strong relationship-building skills with a focus on client retention and long-term partnerships Experience with employer-related services such as HR, payroll, benefits, PEO, SaaS, B2B Sales or professional services (strongly preferred) Consultative mindset with the ability to understand business challenges, experience our services from the client's perspective and recommend customized solutions Excellent communication and presentation skills; comfortable engaging with stakeholders at all levels, internal and external (trusted advisors to client / COIs) Strong collaboration skills and experience working cross-functionally with sales and leadership teams Data-driven approach with the ability to analyze metrics and adjust strategies accordingly Highly organized, self-motivated, and capable of managing multiple client relationships simultaneously Experience using CRM systems and sales tracking tools Why Join CommpayHR? Opportunity to make a meaningful impact on client success and company growth Collaborative, team-oriented environment with strong leadership support Competitive compensation and performance-based incentives Professional growth opportunities within a growing organization Ready to help clients succeed and grow with CommpayHR? Apply today and become a key part of a team that values relationships, results, and long-term partnerships.

Keywords: Commonwealth Payroll & HR, Chicopee , Client Success Manager, Sales , Marblehead, Massachusetts