Customer Service/Inside Sales Representative II
Company: SENKO Advanced Components
Location: Hudson
Posted on: May 3, 2024
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Job Description:
Description:$2,500 sign-on bonus after the successful completion
of 90 days. Hybrid work schedule offered with a minimum of Tuesday,
Wednesday and Thursday in office. Responsible for supporting the
company's sales goals through great customer service, maintaining
quality relations with existing accounts, and providing sales
coverage by performing the following duties:Duties and
Responsibilities include the following. Other duties may be
assigned by Inside Sales Manager or VP of Sales.Monitor sales
activitiesUnderstanding of where and how products are usedAbility
to proactively recommend products or alternativesAnswer incoming
sales calls via telephone, written inquiries, and facsimile
requests for assigned territory Promote and effectively sell
company standard products and supplies using established company
techniques with approved authorization from Inside Sales
ManagerClarify and fulfill customer requests/needs by presenting
various selections of products and services providing pricing
information as requestedUnderstand and respond to customer delivery
needs by interfacing with internal personnelCheck and follow up on
schedules and lead time for orders and shipmentsVerify inventory
quantities for customer ordersEntering Sales Orders and Purchase
Order request formsProcess all paperwork for orders to include
sales contracts, prints and related documentationFiling, organizing
and maintaining sales tools, customer information, and product
informationUnderstand and support established Senko policies and
procedures as per ISO to provide proper and effective treatment to
customersResolve customer concerns in an expeditious and tactful
manner; generate customer complaint report following required steps
under ISOGenerate Sales Reports as requestedUnderstand and maintain
company quality objectives per ISO standardsTrain new sales
personnel as requested by Inside Sales Manager
PM19Requirements:Skills:OrganizationMulti-taskingMicrosoft Office
skillsStrong Phone presenceDetail orientedKnowledge of ERP/CRM
systemsAccurate Data Entry Qualifications:High School Diploma or
equivalent work experience 3-5 years of customer service in a
professional office environment and/or inside sales experienceData
entry and computer software capabilities required Technical
products background helpfulTravel to customers and attend
tradeshows as needed Compensation details: 25-27 Hourly
WagePIc092d006c23f-25660-33310075
Keywords: SENKO Advanced Components, Chicopee , Customer Service/Inside Sales Representative II, Sales , Hudson, Massachusetts
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