Customer Service Representative - Italian speaking

Company: Bio Rad Laboratories, Inc.
Location: Chicopee
Posted on: January 6, 2022

Job Description:

Overview: Founded in 1952, Bio-Rad has developed into a recognized global leader in the growing life science research and clinical diagnostics markets. We have built a strong team of over 8,000 employees and a robust network of operations that serves over 150,000 customers worldwide. Bio-Rad employees share a common mission: To Advance discovery and improve lives. It is who we are and what we do.In order to support Bio-Rad and our successful future growth we are seeking a highly motivated and experienced individual to join our Customer Service team in Budapest.The successful candidate will have the opportunity to make significant contribution within our dynamic and growing international team asCustomer Service Representative - Italian speakingYour day to day responsibilitiesEnsure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and creditingDeal with customer calls and complaints effectively and professionally as per the service level agreementEnsure case and call logging to a high quality standard with regular updates on cases until successful conclusionWork collaboratively with Sales, Finance and other relevant internal stakeholdersWhat You will bring to the teamExcellent communication skills in English AND ItalianStrong customer services experience within a fast paced, corporate environmentExperience in a customer facing role, including order processingGood MS Office skills Knowledge of SFDC and SAP desiredAccurate and fast data entry skillsExcellent telephone mannerExcellent organisation skillsWhat Bio-Rad can offer to YouThe chance to actively contribute to the fight against the Covid-19 pandemicA dynamic environment where your innovative ideas are always welcomeA collaborative community where your professional goals and work are supported by a diverse teamDevelopment opportunities:wide range of training & learning opportunities, long-term career opportunities, lateral and vertical career movesCompetitive salary and cafeteriaAnnual bonus in MarchPrivate Health Care Services unlimited examinations, checkups in numerous specialties free of chargeLife and accident insuranceMarriage and childbirth allowanceSchool start allowanceLoyalty awardEmployee Referral Program with remarkable referral bonusTo support our colleagues health & safety we are working from home during the pandemic. After that we can enjoy our brand-new, modern office at Corvin District. Weve changed our recruitment process and weve moved to virtual hiring, which includes interviews via MS Teams to make sure that we maintain candidate and employee safety.

Keywords: Bio Rad Laboratories, Inc., Chicopee , Customer Service Representative - Italian speaking, Sales , Chicopee, Massachusetts