IGT - Director, Global Quality Lottery Products

Company: The City of Providence
Location: Providence
Posted on: June 1, 2025

Job Description:

IGT - Director, Global Quality Lottery ProductsIGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visitwww.igt.com .ResponsibilitiesThe Director, Global Quality is responsible for developing, implementing, and overseeing the quality management system (QMS) which ensures compliance to engineering specifications, industry standards, regulatory requirements, and customer expectations. This role involves leading quality engineering, quality assurance and quality control for Global Lottery operations. The Director of Global Quality will work closely with cross-functional teams including, field service, engineering, logistics and contract manufacturers, to maintain the highest standards of product quality.

• Oversee product qualification for electronic products, including compliance with safety, regulatory, performance, and reliability standards. Ensure the development and execution of validation and verification plans for electronic products, including environmental and functional testing.
• Direct the development, implementation, and maintenance of a comprehensive Quality Management System (QMS) that ensures consistent product quality and performance. Utilize internal and external resources to conduct product inspections throughout the product lifecycle. Develop and maintain 3rd party relationships to support all quality processes.
• Develop a comprehensive factory assessment program which includes safety, social compliance, QMS, capability, and capacity audits. Partner with procurement and engineering to ensure potential and current suppliers meet IGT policies and requirements. Utilize 3rd party suppliers to conduct best in class audits.
• Lead the quality engineering team responsible for driving root cause analysis and corrective/preventive action initiatives to resolve quality issues while collaborating with Field Service, contract manufacturers, engineering, and supply chain teams.
• Champion the development of consumable product specifications, testing and validation. Partner with engineering, field service, suppliers, contract manufactures, and industry experts to identify key performance criteria and translate into measurable attributes. Maintain product specifications and test reports to support on-going quality control.
• Effective management, supervision and coaching of the department/team to ensure performance and personal development while implementing corporate employee performance management processes. Model behavior, provide advice and implement corrective actions to employees to improve and maintain professional standards.QualificationsEducation:Bachelor's degree in quality management or related field
  Masters degree in quality management or related field is preferredSkills:
  • Excellent problem-solving, analytical, and data-driven decision-making skills.
  • Strong leadership, communication, and interpersonal skills.
  • Experience with electronic product manufacturing and qualification, including compliance testing and validation.
  • Knowledge and expertise to manage and develop the quality assurance and quality control teams to ensure alignment with business goals.
  • Expert supplier quality management skills, including audits, qualification, and performance monitoring.
  • Work may include time on the production floor to oversee quality processes and ensure adherence to best practices.
  • Ability to travel occasionally for supplier audits, industry conferences, and regulatory inspections.Required Licenses/Certifications: Experience with ISO 9001, electrical product safety certifications (UL, CE), SAPCertifications such as Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or Certified Quality Manager (CQM) a plus.Keys to SuccessIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $117,880 - $240,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.IGT (NYSE: IGT) is the global leader in gaming. For more information, please visitwww.igt.com .
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Keywords: The City of Providence, Chicopee , IGT - Director, Global Quality Lottery Products, Professions , Providence, Massachusetts