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Process & Systems Analyst - Air Freight - CargoWise

Company: FedEx Logistics
Location: Chicopee
Posted on: September 22, 2022

Job Description:

POSITION SUMMARY The primary responsibility of the Process & Systems Specialist is end-to-end process standardization & process efficiency, including, documenting standards, IT modernization and innovation. Global standardization of the operating model through the implementation, configuration of business rules, workflows and controls within the CargoWise Transport Management System up to regional level in close alignment with frontline Subject Matter Experts and Management. Support with project management and deployment of new IT solutions and/or IT enhancements into the branches. Drive continuous improvement through process optimization, system development, and compliance. Facilitates and initiates training and workshops. Manage change through the application of change management tools and in collaboration with Change Management Practitioners. Collaborates with the Quality & Compliance team ensuring sustainability and continuous improvement. The role reports to the Manager of Operational Excellence. PRINCIPLE DUTIES, AND RESPONSIBILITIES Support the implementation of Business Process projects as defined by Business Process and Operations team across the region. Deliver Business Process projects as per project plan. Define best practice and promote consistency across region. Collaborate with overseas to ensure solutions focus on end-to-end efficiencies. Review/understand/present current processes, able to identify opportunities for improvement and create plans to bridge any gaps. Support in establishing metrics to measure performance e.g. productivity/accuracy and create action plans to drive performance. Facilitate regular Business Process workshops across the region. Provides support to end users for CargoWise One. Monitors data quality for the region. Addresses data quality issues with support to field on use of DQ tools. Assisting with client integrations and notification setup in CargoWise One. Assisting with service provider integrations and agent integrations. Setting up scheduled reports and locating specific reports for users. Assisting with new report and report modification requests in the system. Assisting management with reporting requirements. Training new and existing users on any new aspects or systems use and rolling out new system functionality/projects. Testing and developing process for new system functionality. Documentation of CargoWise customization, milestone customization (can be related to notifications and integrations). Running UAT tests for the region whenever system upgrades are required. Process reviews and mappings including country fit gap analysis to support deployment of systems and process SOP/DLP/Best Practice design Providing assistance and being an escalation point for the regional business process Setting up new user profiles in CargoWise and assigning security rights based on approvals from management. Logging and tracking incidents that needs to be escalated. Engage station manager and superusers. Establish and maintain operational scorecards across regional branch network. JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE Academic: Bachelor Degree or equivalent Experience & knowledge: Minimal 2 years' experience in Freight Forwarding or Logistics Good knowledge about Freight Forwarding processes, i.e.: ocean freight, air freight, road and rail transportation, cross dock operations, brokerage and value added services. In depth knowledge of the Transport Management System CargoWise CargoWise Professional Certification Good knowledge MS-Office solutions: Excel, Visio, PowerPoint QDM Expert certified and/or Green Belt (Six Sigma) certified Good knowledge & experience in project management and change management Good data analytical skills Able to build & maintain relationships with Front Line Management & employees as well as with regional and functional leadership. Customer centric mindset Process thinking Ability to work under pressure Self-directed working style Good facilitation and coaching skills Good communication, motivation and interpersonal skills Good telephone and E-mail skills Good knowledge in English (verbal/written) Attribute: Business- and customer oriented Good interpersonal and management skills Good communications and presentation skills, Able to communicate and interact on operational and senior management level. Fluency in spoken and written English, other language skills a plus Additional Information Colorado Residents Only - Compensation: Annual Salary $57000 - $95000 The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act. Posting Date: 2022-09-15 Job Posting End Date: 2022-09-25 Remote. Located anywhere in the United States. Here is what you get as a FedEx Employee: At FedEx Logistics, you'll find everything you'd expect of a people-first, global industry leader. FedEx offer a chance at a long rewarding career within one of the World's Top Companies. From benefits to special training to advancement opportunities, our offering is deep and wide to match our commitment to your career aspirations. Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance, and promote teamwork. FedEx Offers an attractive and comprehensive package of pay benefits and quality of Work/Life programs. Salary Increases -Salary increase based on individual performance Tuition Assistance -Subsidy for continuous learning and education Paid Time Off -Vacation, holiday, sick leave Health Care Program -Medical coverage and dental coverage Additional Benefits -Life, Disability (short/long term) 401(k) Program -Financial security in retirement Reduced Shipping Rate -Exclusive discounts for personal shipping LifeCare and LifeMart Benefits -Discount programs (e.g., car, restaurants, movies, daycare, pet care and more) FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status. FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (and Spanish (before proceeding with your job application. Click here to read the Right to Work Notice available in English (and Spanish (Additional information about the E-Verify program can also be found at The Company offers a comprehensive benefits package including health, dental, and vision care coverage, retirement savings, vacation pay, holiday pay, sick time, and life insurance to eligible employees. Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department. Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made. Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law." FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Keywords: FedEx Logistics, Chicopee , Process & Systems Analyst - Air Freight - CargoWise, Professions , Chicopee, Massachusetts

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