IT Technician II
Company: Hoppe
Location: Chicopee
Posted on: August 1, 2022
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Job Description:
Job Description Salary: Summary: Working under limited
supervision, the IT Technician IIhas responsibility for various
information technology task such as troubleshooting and upgrades,
will be primary and escalated support for troubleshooting tickets,
office application support, PC support, virus removal and various
IT related task. Support Windows Server and Desktop environment and
support various network switching/firewall, and cyber security
support. Essential Duties/Responsibilities: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Essential Duties:
Monitor and respond quickly and effectively to support requests
received through IT helpdesk system using remote assistance, phone
or email to resolve Perform remote troubleshooting through
diagnostic techniques and asking pertinent questions Provide
escalated support for tier I support staff Determine the best
solution based on the issue and details provided Walk through the
problem-solving process and creating step-by-step training material
for solutions Direct unresolved issues to the next level of support
personnel Provide accurate information on IT products or services
Record events and problems and their resolution in IT ticketing
system Follow-up and update ticket status and information Pass on
any feedback or suggestions to the appropriate internal team
Identify and suggest possible improvements on procedures
Education/Qualifications: 3-5 years of technical education or
experience in a similar industry Demonstrate initiative and exhibit
strong interpersonal and collaborative skills. Detail oriented and
organized, with ability to work at a high level of accuracy
Familiar with ERP systems and intermediate skill level with
Microsoft Office Excellent written and verbal communication Work
Setting: General office setting with typical moderate noise levels
in a temperature-controlled environment. Operates office equipment
(computer, fax, copier, phone) as required to perform essential job
functions. Precinmac is an Equal Opportunity Employer committed to
maintaining a working environment free from discrimination on the
basis of race, color, religion, national origin, pregnancy, gender
identity, sexual orientation, marital/civil union status, ancestry,
place of birth, age, citizenship status, veteran status, political
affiliation, genetic information or disability, as defined and
required by state and federal laws. Additionally, we prohibit
retaliation against individuals who oppose such discrimination and
harassment or who participate in an equal opportunity
investigation.
Keywords: Hoppe, Chicopee , IT Technician II, Professions , Chicopee, Massachusetts
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