IT Technician II

Company: Hoppe
Location: Chicopee
Posted on: June 18, 2022

Job Description:

Summary:Working under limited supervision, the IT Technician IIhas responsibility for various information technology task such as troubleshooting and upgrades, will be primary and escalated support for troubleshooting tickets, office application support, PC support, virus removal and various IT related task. Support Windows Server and Desktop environment and support various network switching/firewall, and cyber security support.Essential Duties/Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties:

• Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve
• Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
• Provide escalated support for tier I support staff
• Determine the best solution based on the issue and details provided
• Walk through the problem-solving process and creating step-by-step training material for solutions
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in IT ticketing system
• Follow-up and update ticket status and information
• Pass on any feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements on procedures
  Education/Qualifications:
  • 3-5 years of technical education or experience in a similar industry
  • Demonstrate initiative and exhibit strong interpersonal and collaborative skills.
  • Detail oriented and organized, with ability to work at a high level of accuracy
  • Familiar with ERP systems and intermediate skill level with Microsoft Office
  • Excellent written and verbal communication
    Work Setting:
    • General office setting with typical moderate noise levels in a temperature-controlled environment. Operates office equipment (computer, fax, copier, phone) as required to perform essential job functions.
      Precinmac is an Equal Opportunity Employer committed to maintaining a working environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

Keywords: Hoppe, Chicopee , IT Technician II, Professions , Chicopee, Massachusetts