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Resident Maintenance Engineer

Company: Knapp
Location: Chicopee
Posted on: March 28, 2020

Job Description:

KNAPP is a global company with 35 subsidiaries and is one of the world market leaders in warehouse and manufacturing logistics and automation with over 4,500 employees worldwide. Founded by Gunter KNAPP over 60 years ago, the company remains a close knit, privately held company with strong values, diversity and a commitment to the environment and community in all our locations.

As a leading-edge solutions provider known for its innovation, development and adoption of modern technologies, KNAPP provides one-stop, custom-designed intralogistics solutions in health care, retail, apparel, food, manufacturing and ecommerce sectors. Our clients experience results that are flexible, resource efficient, ergonomic and self-learning. The company's North American headquarters are outside of Atlanta, GA. For more information, visit www.knapp.com.

Job Summary:

As a Resident Maintenance Engineer, you will be expected to provide industrial Electrical/Mechanical expertise, and you will be part of a team that works to maximize equipment utilization and efficiency. The role will assist in the development and implementation of processes to maintain proper utilization and functionality. Resident Maintenance Engineer is required to have advanced knowledge; and that involves the exercise of discretion and judgment with regards to your teammates, time management, and services provided, as a part of your normal routine.

This position will focus on the application of knowledge of electrical, mechanical, hydraulics, pneumatics, and automated equipment, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred). The successful candidate will work with the existing Maintenance Shift Supervisor, Resident Site Supervisor, and or Site Maintenance Manager and will work within a team of experienced engineers.




  • To be a team member providing first class maintenance support to "Our Customer's" on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at "Our Customer's" locations and surrounding area




    • Successfully provide proven process experience dealing with electro-mechanical faults and failures and understand the importance of providing preventative maintenance services as part of a resident service and support system




      • Resident Maintenance Engineer must be safety aware of all activities undertaken, with a track record of owning problems and taking them through to successful completion

      • The Resident Maintenance Engineer may be required to respond to emergency calls, work weekends, and provide structured planning


        Essential Functions and Responsibilities:




        • Rectify electro-mechanical faults; as well as: resolve PLC related issues, provide expert knowledge and expertise, be the resident expert on this subject matter, and provides assistance to customers sites in assigned area

        • Respond to emergency calls at customer sites

        • Safety conscious in all activities

        • Track and record any and all problems and follow through to a successful completion

        • In conjunction with the customer's on-site maintenance department, provide a first-class response to customer, ensuring as far as reasonably practical, a first-time right policy

        • Provide emergency breakdown and specialized maintenance support

        • Set-up and calibration of precision automation equipment

        • Create strong, effective working relationships with our customers and their operational agents to enable Knapp to provide a first-class service

        • Achieve performance with expected output, speed of response, quality of repair, and standards of workmanship

        • Training of customer's maintenance team, as required

        • Provide experience and expertise in the installation of conveyor and precision automation equipment

        • Maintain quality of service by ensuring quality communications with customers

        • Ensure that reports are well-written and legible

        • Execution of site quality procedures, safety procedures, and any statutory procedures

        • Regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress; if there is no on-site accountability, you provide that information to the Resident Business Manager

        • Providing specialized maintenance service support for the Customer's installed system

        • Ensure that all spare parts usage issues are logged appropriately and promptly with the customer and Knapp spare parts team or CMMS, if available

        • Ensuring proper care and maintenance of the tools and equipment supplied

        • Provide flexibility and the best use of skills and capabilities

        • Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp US on biweekly basis for approval

        • Provide the mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing as needed

        • Work against a timeframe to complete reactive repairs

        • Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner

        • Show hands-on ownership of issues to achieve a timely resolution

        • Ability to interpret and work with electrical circuit diagrams

        • Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments

        • Mechanical aptitude including the ability to read assembly drawings

        • Operate hand tools and be able to disassemble and assemble parts onto equipment

        • Ability to follow set-up instructions, assembly drawings, and check lists

        • Attention to detail and exceptional follow-up skills

        • Excellent communication and customer service skills for both internal and external customers

        • Computer literate with basic Microsoft Office skills

        • Willing to learn and adapt to changing role requirements

        • Appreciation of cultural diversity

        • Performs other duties, as required


          Qualifications:




          • Extensive experience in equipment maintenance, modifications, and design preferred

          • Strong problem-solving capabilities

          • Ability to provide talent that contributes a unique interpretation or analysis of our systems to our customers

          • Process-oriented mentality

          • Theoretical and operational experience in the repair, troubleshooting of PLC-based machinery, and control systems

          • Network equipment interfaces a plus

          • Hands-on, team oriented, and committed to improvement processes

          • Experience in reducing costs through processes and efficiencies

          • Strong verbal and written communication skills


            Working Conditions and Environment:




            • Weekends and overtime, if required

            • Occasional travel required (must have passport)

            • Professional office etiquette is required at all times

            • Physical requirements may be: Sitting, squatting, walking, reaching out to arm's length, reaching over-head, lifting between 50-100 pounds, and reading


              Education & Experience:




              • Degree in Electrical and or Mechanical Engineering or equivalent work experience

              • 3 - 8 years of progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering, including electrical, mechanical, pneumatic, and hydraulic systems

              • Bilingual (English/Spanish) and or (English/German) preferred, but not required


                We offer:




                • Premium Health Insurance

                • Dental Insurance

                • Paid Vacation & 9 Holidays

                • Retirement Plan

                • Flexible Spending Account

                • Life Insurance

                • Short & Long Term Disability

                • Employee Assistance Program

                • Company Events & outings

Keywords: Knapp, Chicopee , Resident Maintenance Engineer, Professions , Chicopee, Massachusetts

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