ChicopeeRecruiter Since 2001
the smart solution for Chicopee jobs

Customer Solutions Tech Support - Work From Home

Company: Mommy Jobs Online
Location: Chicopee
Posted on: May 28, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLAMY on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Chicopee , Customer Solutions Tech Support - Work From Home, Other , Chicopee, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Intern
Description: Company Description br br As one of the original innovators in lending, credit, fraud, and spend analytics, Verisk Financial integrates one of the industry s largest sets of data to help banks, financial (more...)
Company: Verisk
Location: White Plains
Posted on: 06/18/2019

Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 06/18/2019

Class A CDL Lease Purchase Truck Drivers
Description: CDL-A Lease Purchase OpportunitiesCDL-A Lease Opportunities Make the living you ve always dreamed of at J R Schugel Our CDL-A lease opportunities provide professional truck drivers like you with the (more...)
Company: J&R Schugel Trucking
Location: Pittsfield
Posted on: 06/18/2019


Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 06/18/2019

CDL-A Truck Driver, New Regional Pay Scale
Description: Drive More, Earn More with Rates Up To .52 CPM CDL-A Northeast Regional Truck Drivers Earn Up To .52 CPM Enjoy Up To 5K In Sign-On Bonuses Ask us about our new Northeast Regional pay packages.Now, (more...)
Company: USA Truck
Location: White Plains
Posted on: 06/18/2019

Telecommute Business Development Specialist
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Pittsfield
Posted on: 06/18/2019

CALL CENTER REPRESENTATIVE - Flexible Scheduling
Description: Peabody, MAID: 2019-2628Updated Date: Department: Blended Call Center Representative CCR Type: Part-Time and Full-TimeSchedule: Multiple Schedules AvailableWage Description: 11.00/hr - 12.00/hr.- Wage (more...)
Company: OnBrand24
Location: Peabody
Posted on: 06/18/2019

Math, Reading, and Test Prep In-Home Tutors
Description: SYLVAN IN-HOME TUTORING br br We are looking for K-12 tutors to join our Sylvan In-Home Tutoring program Experience br br the difference and become part of our exclusive community of high-quality (more...)
Company: Sylvan Learning
Location: Peabody
Posted on: 06/18/2019

Bid On Local Siding Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Pittsfield
Posted on: 06/18/2019

CDL-A Refrigerated Truck Driver - Flexible Home Time!
Description: CDL-A TRUCK DRIVER JOBS -REFRIGERATED FREIGHT Top Pay Flexible Home Time Operate our modern trailers, hauling cheese and other food or temperature-controlled products, as a
Company: Roehl Transport
Location: Peabody
Posted on: 06/18/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Chicopee RSS job feeds