Terminal Clerk I
Company: Estes Express Lines
Location: Chicopee
Posted on: May 21, 2023
Job Description:
Job Summary
- Answer telephones with a heavy call volume and direct calls
with accuracy
- Responsible for checking in drivers
- Enter delivery manifest data into the computer system
- Conduct imaging and scanning of bills of lading and other
documents
- Identify freight bills requiring special delivery
instructions
- Responsible for the distribution of bills of Lading
- Enter data into the dispatch system
- Work with driver handhelds
- Contact customers and coordinate delivery times and schedule
appointments for freight delivery
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or
duties and may not contain all mental and physical capabilities
necessary to perform the job at all times due to circumstances.
Operational, safety and other needs may require the employee to
perform any and all other duties as assigned. Employees are
expected, and must be able to perform all such duties and
tasks.Qualifications
- High School Diploma or General Educational Degree (GED), or any
combination of education and experience, which would provide an
equivalent background
- Experience in billing, collections, tracing & OS&D
preferred
- Computer skills, proficient in MS Word and Excel
- Strong customer service skills
- Good clerical skills
- Possess excellent verbal and written communication and
listening skills
- Ability to solve problems where work is defined with
established instructions and processes
- Ability to work under close detailed instruction
- Experience in the transportation industry a plus although not
required
- Must be able to lift approximately 20 lbs., or more if required
by the essential functions of the job
- Must be able to comply with all company policies, rules,
procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a
high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and
comply with written information and documents such as safety rules,
operations / procedure manuals and maintenance instructions with a
high comprehension and concentration level to include the ability
to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or
alcohol tests, and will be subject to a criminal history background
check
- Must be authorized to work in the United StatesPhysical
Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee is regularly required to talk or hear. Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and ability to adjust
focus. The employee is frequently required to sit and use hands to
finger, handle, or feel or operate computers and other standard
office equipment. The employee is occasionally required to stand,
walk, lift, twist, turn and reach with hands and arms. The employee
must be capable of lifting a minimum of 20 lbs., or more if
required by the essential functions of the job.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment ranges
from quiet to loud as required by the essential functions of the
job.
Benefits Information
Click HERE to view Employee Benefits & Incentives
Keywords: Estes Express Lines, Chicopee , Terminal Clerk I, Other , Chicopee, Massachusetts
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