Application Support Specialist Tier 2 - Insa Cannabis
Company: INSA
Location: Chicopee
Posted on: January 19, 2023
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Job Description:
We are one of the -fastest growing privately owned cannabis
companies on the East Coast with -profitable operations in MA, PA ,
FL, and soon to be OH and CT. If you have a -go getter spirit and
thrive in a fast-paced environment, then this is the -opportunity
for you! We are close to 625 people strong today but need
-experience like yours to make our business the best in this
growing industry. We offer a generous vacation and sick pay package
and Company-sponsored health, dental, and vision plans, in addition
to other insurance options. We also offer 401K with generous
company match as well as fun perks such as employee discounts and
free swag.The Application Support Specialist, Tier 2 is responsible
for (1) the daily resolution of IT tickets related to internal
software systems and (2) the triage of tickets to other Systems/IT
staff and Business Units, which occur abruptly across the business
and require immediate solutions. This position is responsible for
backfilling Tier 1 support, as needed, while maintaining
higher-risk systems, like ERP. This position requires the ability
to manage multiple high priority tasks under pressure, while
ensuring attention to detail and staying organized. This individual
assists with daily maintenance and quality control checks in
addition to supporting end user training, as
needed.Responsibilities & Duties:
Keywords: INSA, Chicopee , Application Support Specialist Tier 2 - Insa Cannabis, Other , Chicopee, Massachusetts
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