Intern - Help Desk Tech

Company: US Tsubaki Automotive, LLC
Location: Chicopee
Posted on: June 21, 2022

Job Description:

Description:
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.

• Respond to requests for technical assistance in person, via phone, chat or email
• Diagnose and resolve technical hardware and software issues
• Advise user on appropriate action
• Follow up with customers and users to ensure complete resolution of issues
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Resolve technical problems with Local Area Networks and Wide Area networks
• Stay current with system information, changes and updates
• Train computer users as necessary
• Maintain daily performance of computer systems
• Other tasks/functions as assigned.
  
  Requirements:
  
  • High School Diploma or equivalent. Working towards completion of Bachelor's Degree preferred but not required.
  • 0 - 2+ of Related work Experience
  • Ability to diagnose and resolve basic computer/technical issues
  • Excellent communication skills
  • Keen attention to detail, memory of patterns, and interest in problem-solvingTsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/DisabilityPM21PI181356908

Keywords: US Tsubaki Automotive, LLC, Chicopee , Intern - Help Desk Tech, Other , Chicopee, Massachusetts