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Intern - Help Desk Tech

Company: US Tsubaki Automotive, LLC
Location: Chicopee
Posted on: June 20, 2022

Job Description:

Description:The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.

We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Advise user on appropriate action
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Resolve technical problems with Local Area Networks and Wide Area networks
  • Stay current with system information, changes and updates
  • Train computer users as necessary
  • Maintain daily performance of computer systems
  • Other tasks/functions as assigned.

    Requirements:
    • High School Diploma or equivalent. Working towards completion of Bachelor's Degree preferred but not required.
    • 0 - 2+ of Related work Experience
    • Ability to diagnose and resolve basic computer/technical issues
    • Excellent communication skills
    • Keen attention to detail, memory of patterns, and interest in problem-solving
      Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/DisabilityPM21
      PI181355053

Keywords: US Tsubaki Automotive, LLC, Chicopee , Intern - Help Desk Tech, Other , Chicopee, Massachusetts

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