Company: News Corp. Class A
Posted on: June 14, 2022
This Distribution and Delivery position involves supporting the
overall delivery of WSJ/Barron's to subscribers and provides
appropriate customer service follow-up. With minimum supervision,
performs specified duties related to the department's
Among specific duties is the daily monitoring of subscriber
priority complaints and the appropriate follow-up to the customer.
This involves contacting the subscriber to verify the delivery
problem has been resolved then updating the system(s) with this
information. It can also involve follow-up to the delivery
contractor or manager, via a phone call or e-mail, detailing the
problem and asking what can be done to resolve it. Address
validations as well as use of postal address cleansing software is
required. Data entry of carrier routing is also needed as
contractor responses are received.
Delivery and trucking contractor payments are prepared weekly. This
involves gathering payment and vendor data, inputting the
information into the system and auditing to assure proper data
entry. Payment research is often needed to answer contractor
questions that may arise.
Another requirement of this position relates to the gathering and
reporting of late and missed deliveries on a national level. A
strong working knowledge of home delivery is crucial to perform
this task. It can involve follow up e-mails/calls to the field to
get more detailed information about a specific delivery problem so
that it can be reported accurately. It requires interaction with
circulation and production managers, delivery and print contractors
and executive management. A summary report is created to share a
daily snapshot of nationwide delivery problems for WSJ, Barron's
and NY Post.
Candidates must have strong written and verbal communication
skills. Prior customer service experience is required. MS Word and
strong MS Excel skill set is essential. Must be detailed oriented,
able to handle multiple tasks simultaneously, and prioritize a
fluctuating daily work load. Delivery related background helpful.
Candidate must be available to work the 6:00 AM Saturday shift on a
rotating basis, as well as the Monday - Friday 6:00 AM shift for
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
protected veteran status, or disability status.
Dow Jones is committed to providing reasonable accommodation for
qualified individuals with disabilities, in our job application
and/or interview process. If you need assistance or accommodation
in completing your application, due to a disability, please reach
out to us at TalentResourceTeam@dowjones.com. Please put
"Reasonable Accommodation" in the subject line.
Business Area: PRINT & ENT SVCS - PRINT SERVICES
Job Category: Office Administration Group
Req ID: 32224
Keywords: News Corp. Class A, Chicopee , Office Clerk, Other , Chicopee, Massachusetts
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