Expediter
Company: Friendly's
Location: Chicopee
Posted on: May 8, 2022
Job Description:
PRIMARY TASKThe primary function of this position is to know all
menu products for proper expediting and accuracy and timely
delivery. Be aware of food at kitchen window and fountain for
prompt delivery. And check for quality before delivering; send back
items needing corrections.ESSENTIAL FUNCTIONS
- Smile and make eye contact with Guests, make them feel
welcome.
- Help new/former guests become familiar with the new
concept.
- Work with a sense of urgency; deliver guests orders accurately
and quickly, verify orders.
- Be aware of stages of Guests experience- alert MOD of
bottlenecks, delays in service.
- Be alert to Guest issues and perform LAST (Listen, Apologize,
Solve, Thank)
- Maintain dining areas and restrooms.
- Complete all shift procedures as directed.
- Ask the proper questions to ensure accurate and complete
orders.
- Correct product errors before delivery.
- Know approximate prep times for products from Kitchen and
Fountain.
- Place product correctly in front of Guest.
- Check for satisfaction, and ask questions about specific
products.
- Be alert for new Guests who may not be familiar with the new
FAST structure.
- Provide information to the Guest about the service system and
try to avoid confusion.
- Determine guests needs and desires, accommodate them to the
best of your ability
- Inspect table upon arrival, correct non-conforming issues, pull
out chairs and wait for them to be seated.
- Monitor the dining area; be alert to potential problems, assist
guests, address issues and concerns whenever needed and according
to company policy.
- Be alert to guest status in dining area
- Thank departing guests for their patronage and invite them back
for another visit.
- Assist with take-out customers, re-stock take-out and fountain
supplies, load and empty dishwasher, clean outside areas as
required. GENERAL JOB REQUIREMENTS
- Must read, write, and communicate in English as it relates to
the job and to the safety regulations.
- Must be able to perform all job functions safely.
- Must meet the company performance standards for the job.
- Must participate in company orientation and training.
- Must be able to follow instructions.
- Must be able to work the scheduled / assigned times and
required overtime for the position.
- Must be able to use/learn to use, the equipment and tools used
to perform the job.SPECIFIC JOB SKILLS AND QUALIFICATIONS
- High School Diploma / GED preferred.
- Food Service background / experience preferred.
- Must have excellent people skills.
- Must have basic math skills.
- Must be able to stand and walk for extended period of
time.
- Must know safety information regarding all materials used
within the scope of the work.?Friendlys Restaurant Co, LLC is an
Equal Opportunity Employer committed to compliance with all
applicable laws and a workplace free of discrimination and
harassment, with all decisions made without regard to race, color,
religion, sex, sexual orientation, age, national origin,
disability, protected veteran status, gender identity or any other
factor protected by applicable federal, state or local laws.
Accommodations are available for applicants with disabilities. We
will provide our full EEO policy upon request.
Keywords: Friendly's, Chicopee , Expediter, Other , Chicopee, Massachusetts
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