Party City Lead (Supervisor) - Full Time
Company: Party City Corporation
Posted on: January 13, 2022
COME JOIN THE PARTY
At PCHI, we create joy for our customers by making it easy to
create unforgettable memories. We are C ustomer Obsessed. Our Team
Leads lead by example and possess the energy and enthusiasm to
match our customers excitement while providing an exceptional
shopping experience. We are knowledgeable about our products and
services because we have the broadest and best selection of party
goods in the industry. We ensure we are in-stock and easy to shop.
We inspire our customers with exciting concepts, themes, ideas and
provide everything they need to bring their party to life.
At PCHI, o ur promise is Customer First , People Matter , It Can Be
Done and Celebrate ! We live our brand every day and love to
ARE YOU CUSTOMER OBSESSED?
You are responsible for executing best in class sales and service
Team Leads reinforce exceptional customer service behaviors
delivered by the store team through accountability, reinforcement,
recognition, and praise.
Teams Leads provide value to our guest by delivering a customer
friendly in-store and curbside shopping experience
You will leverage technology to enhance the customer service
experience for our internal and external customers.
You will cultivate an "It can be done" attitude with your team when
it comes to overcoming obstacles and bringing joy to our
Team Leads are responsible for helping deliver on sales, profit,
and service targets, as well as delivering on all key Omni
strategies and metrics
WHAT DO YOU BRING TO THE PARTY?
Do you possess prior retail management experience?
Can you lead a team in a dynamic and fast-paced environment?
Are you obsessed with ensuring that your customers are beyond
Are you adaptable and able to manage change daily through your
Do you possess strong communication skills and the ability to build
relationships with your staff and customers?
Team Leads will master all OMNI channel service platforms,
including in-store pickup, delivery, curbside pickup, and
You will manage and plan the daily and weekly workload to deliver
on store sales goals and customer engagement.
You will assist the Store Team Leader with team onboarding and
You will continuously direct and coach store team members.
You will support the Store Team Leader in holding associates
accountable to expectations.
Team Leads are expected to work a schedule that aligns to customer
and business needs (this includes early morning, evening, overnight
shifts, and weekends).
Team leads are responsible for creating an environment that
promotes associate engagement and retention.
As part of the Leader on Duty (LOD) team, you are responsible for
other various processes and procedures to ensure an efficiently
PARTY PERKS AND REWARDS
Comprehensive Benefit Plan
Fun working environment
Generous associate discount
The replenishment process will require you to lift, push and pull
up to 25lbs daily.
Cleaning, store recovery, setting plan-o-grams and endcap
maintenance is required.
Climbing ladders is required to re-stock and obtain merchandise for
Ringing transactions on a register is required.
Utilization of our helium system to fulfill customer orders is
Keywords: Party City Corporation, Chicopee , Party City Lead (Supervisor) - Full Time, Other , Chicopee, Massachusetts
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