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Client Service Associate - Chicopee

Company: nextstar
Location: Chicopee
Posted on: January 9, 2022

Job Description:

b'As a Client Service Associate, you will work with a team of Account Executives to support the account management side of the business by providing strong customer support and executing various account management tasks/assignments/duties. This position is essential in nurturing and growing client relationships.\n * Oversee the development of Sales Proposals, Proof of Performance PowerPoint, Status Reports, Tasks Lists, Timelines and Client Presentations. Account Executives will provide direction and feedback.\n * Effectively communicate with internal teams (including: sales, production, finance) and external clients on performance and delivery of campaigns.\xc2\xa0\n * Execute and Launch campaigns on both tv and digital platforms.\n * Have strong understanding of marketing strategies, stations products, how products function, value proposition of products to clients and the synergy of products.\n * Entering and maintaining all orders in WideOrbit Traffic including electronic transfer and maintenance of orders.\n * Must also be proactive and contact clients for any potential developments related to all aspects of campaigns for both digital and television platforms.\n * Time Management and organization will be key for this position\n * Interact with co-workers, clients and the viewing public in a professional manner, both on the phone and in person.\xc2\xa0\n * Working in tandem with Account Executives will be an essential part of the role.\n * Mindful of the marketing industry- keeping team abreast of what is happening in the world of advertising\n * Communication \xe2\x80\x93 communicating with clients for daily business and providing exceptional client service support- thank you cards, recap to AE after meetings, follow up with clients, status report, time line for projects or deadlines for campaigns and execution of campaigns\n * Be able to meet deadlines and keep clients on task\n * Engage with AE as it pertains to the client. Understand and research client and sector be eyes and ears for what is trending or happening in industry.\n * Customer Service\n * Training and Development:\xc2\xa0\xc2\xa0\n * Comprehensive training, with ongoing career development and opportunities for future growth.\xc2\xa0\n * Learn industry-leading communication and sales techniques.\xc2\xa0\n * Train with top sales producers.\xc2\xa0\n * Learn software skills on WideOrbit Media Sales and WideOrbit.\xc2\xa0\n *'

Keywords: nextstar, Chicopee , Client Service Associate - Chicopee, Other , Chicopee, Massachusetts

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