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Client Care Coordinator

Company: Home Instead
Location: Chicopee
Posted on: January 5, 2022

Job Description:

Home Instead Are you Organized and Forward-Thinking?Pioneer Care LLC d/b/a Home Instead Senior Care is looking for an organized individual to join us in our mission to enhance the lives of aging adults and their families. This Client Care Coordinator role manages quality assurance with extensive one-on-one with our clients.Objective:The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. This is a full-time position that will require occasional evening and weekend hours. This position also requires daily driving. Primary Responsibilities:

  • Reflect the core values of Pioneer Care LLC, d.b.a. an independently owned and operated Home Instead franchise.
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct Service Inquiries and Care Consultations as needed.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Maintain regular attendance at the office to execute job responsibilities.Secondary Responsibilities:
    • Participate in on-call rotation. One night per week and one weekend per month. Requirements:
      • Must possess a valid driver's license
      • Must have reliable transportation and proof of valid car insurance.
      • Must have minimum of 3 years driving experience
      • Must be 21 years of ageKnowledge, Skills and Abilities:
        • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
        • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
        • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
        • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
        • Must demonstrate knowledge of the senior care industry
        • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
        • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
        • Must have the ability to present a professional appearance and demeanor
        • Must have the ability to operate office equipment
        • Must be patient and congenial on the telephone
        • Must have computer skills and be proficient in Excel and Word
        • Must have the availability to work evenings or weekends as required
        • Must have the ability to perform duties in a professional office setting
        • Must have the ability to work as a part of a teamAttach ResumeEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Chicopee , Client Care Coordinator, Other , Chicopee, Massachusetts

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