JOB-19325 Network Administrator

Company: Knowledge Builders
Location: Albany
Posted on: April 2, 2026

Job Description:

Job Description Position Overview The Network Administrator is responsible for maintaining a secure, reliable, and efficient network and server infrastructure across all locations. The Network Administrator works independently to manage complex technical issues, collaborates with users and vendors during upgrades and implementations. Key Responsibilities Network & Infrastructure Administration Maintain and support all central office and remote site network equipment including firewalls, switches, wireless systems, security filters, and camera systems. Monitor network performance, troubleshoot connectivity issues, and ensure high availability across all facilities. Configure and maintain WAN/VPN connectivity, including Cisco AnyConnect and MS Remote Desktop Service solutions for remote access. Perform occasional physical infrastructure tasks such as cabling, hardware installation, and accessing equipment on the plant floor. Server & Systems Administration Administer and support Windows Server environments, Active Directory, DNS, DHCP, and Group Policy. Design, manage, and maintain highly available Hyper-V cluster environments and SAN storage systems. Manage file systems, print servers, antivirus/EDR platforms, and system monitoring tools. Perform backups, restores, replication tasks, tape management, and offsite storage rotation. Participate in disaster recovery planning and maintain business continuity procedures. User Support & Workstation Management Maintain and update desktop systems with patches, security updates, new software, and third-party applications. Triage and resolve end-user issues in a timely and professional manner. Manage user accounts, computers, and groups in Active Directory, Office 365, and email systems. Support Microsoft 365 applications including Teams and SharePoint. Cybersecurity & Compliance Maintain and enhance compliance with NIST 800-171 requirements for government contract work. Assist with reviewing system logs, monitoring security alerts, and supporting vulnerability management efforts. Manage user access, permissions, and authentication policies. Strengthen cybersecurity practices through patching, access controls, endpoint protection, and secure configurations. Conduct risk assessments and support compliance with company IT security policies. Telecommunications Manage VoIP systems including user onboarding, call routing, call center configuration, and voicemail administration. Training, Reporting & Documentation Develop and manage IT user training content for online learning programs. Maintain accurate and detailed documentation of network architecture, system configurations, and technical procedures. Keep current with emerging technologies, security threats, and industry trends. Identify opportunities to optimize performance, improve system reliability, and enhance overall security. Cross-Location Support Provide daily remote support to the Michigan location. Occasional travel to Michigan as needed for onsite maintenance, support, or upgrades. Qualifications Education & Certifications Bachelor’s degree in Computer Science, Information Systems, or a related field preferred. Industry certifications preferred, such as: Microsoft Azure Administrator CompTIA Network or Security Cisco CCNA Technical Skills 5 years of experience with Microsoft server and desktop operating systems. Strong understanding of wired and wireless network architectures, VLANs, switch configuration, and firewall management. Experience with: Hyper-V virtualization and cluster storage DNS, DHCP, Group Policy SQL basics Additional skills: Strong PC hardware/software troubleshooting knowledge, including shared network resources. Proficiency with Microsoft 365 applications including Teams and SharePoint. Experience working with Dell servers, storage, and networking hardware, and enterprise storage systems. Professional Skills Excellent written, verbal, and interpersonal communication skills. Strong analytical, diagnostic, and problem-solving abilities. Ability to work independently with minimal supervision. Effective time management skills with the ability to manage multiple priorities. Professional and customer-focused approach; able to work effectively with engineers, production staff, and office personnel. Ability to adapt to a production-driven environment where priorities may shift quickly. Additional Information This job description outlines the primary responsibilities of the role but is not an exhaustive list of all duties. We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

Keywords: Knowledge Builders, Chicopee , JOB-19325 Network Administrator, IT / Software / Systems , Albany, Massachusetts