Network Support Analyst III

Company: Ryder System
Location: Providence
Posted on: July 10, 2025

Job Description:

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : Summary Responsible for maintaining a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure a stable, reliable network operation. Essential Functions Design, implement, and manage Cisco WAN/LAN network infrastructure, including routers, switches, firewalls, and other networking devices. Perform network configuration and troubleshooting to resolve complex network issues and ensure smooth operation. Maintain servers and associated hardware, applications, services, and settings Ensure network security and connectivity Provide Tier 2/3 support for escalated network and system issues. Secure critical IT systems, including servers, networks, and storage solutions. Collaborate with cross-functional teams to design and implement network solutions that meet business requirements. Work closely with customers, vendors and other departments, including operations, engineering, and management Monitor network performance and capacity (availability, utilization, throughput, latency) to identify and address potential bottlenecks or issues proactively. Provide technical support and guidance to junior team members and assist with their professional development. Configure Fortinet Firewalls Ensure critical updates are tested and deployed in a timely manner Document processes, network configurations, and troubleshooting steps for systems and applications. Evaluate and recommend security improvements and system upgrades. Monitor Helpdesk queues throughout the day to ensure SLAs are met Additional Responsibilities Develop, define and monitor network/security policies for the use of network resources Manage user remote access, VPN configurations Participate in on-call rotation and respond to network emergencies or incidents promptly. Perform other duties as assigned Skills and Abilities Proven experience working with Cisco networking technologies, Required Excellent troubleshooting skills and the ability to analyze complex network issues., Required Ability to take and read network packet captures and debugs, Required Ability to work independently under minimal supervision, Required Exceptional critical thinking and problem-solving ability, Required Strong interpersonal skills to assist non-technical individuals with complex technical issues, Required Great at organizing, prioritizing and multitasking, Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Required 5 years or more in relative experience in IT network infrastructure in a large scale enterprise with hands-on networking experience, Required Must have working knowledge of SDWAN Intermediate, Required Must have proven experience with Fortinet Fortigate Firewalls Intermediate, Required Experience with FortiNac, FortiEMS, FortiAnalyzer a plus Intermediate, Preferred Must have working knowledge of VMWare virtual infrastructure Intermediate, Required Excellent knowledge of best practices around management, control, and monitoring of network infrastructure Advanced, Required Experience working with SolarWinds network management software or similar to monitor, identify, and troubleshoot network performance issues Intermediate, Required Hands-on experience in Cisco network switching and routing – Configuring network switches, static routes, vlans, ports, trunks, etc. Intermediate, Required Strong understanding of networking protocols, including TCP/IP, L2/L3, dns, dhcp Advanced, Required Experience deploying, maintaining, troubleshooting wireless infrastructure. Familiar with Aruba access points, controllers, Airwave management Intermediate, Required Hands on experience configuring and working with Firewalls and security appliances - VPN’s, Policies, NAT’s, etc. Intermediate, Required Experience deploying/managing Network Access Control solutions Intermediate, Required Proficient in Windows, Mac, and Linux environments. Intermediate, Required Working knowledge of low voltage cabling Intermediate, Required Experience with supporting remote office environments Intermediate, Required Job Category: Network Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $85,000.00 Maximum Pay Range: $95,000.00 Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . \wd

Keywords: Ryder System, Chicopee , Network Support Analyst III, IT / Software / Systems , Providence, Massachusetts