Help Desk Specialist 2
Location: Springfield
Posted on: June 23, 2025
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Job Description:
Help Desk Specialist 2 7 months contract 100 % onsite from
Springfield for first 4-5 weeks training, after potential to be
onsite/remote hybrid. Make sure candidates are okay to work onsite.
(hours are 7-7pm Mon-Friday). Skills: Role Characteristics: Possess
strong written and oral communication skills Exhibits exceptional
Customer Service soft skills Demonstrates strong problem solving
and troubleshooting skills to allow efficient and effective problem
identification and apply appropriate solution Illustrates high
attention to incident description, detail and impact Self-motivated
and goal-oriented, capable of working in a fast paced and changing
environment Good analytical and communication skills, sound
judgment, and the ability to work effectively with all support
areas Call center environment
Keywords: , Chicopee , Help Desk Specialist 2, IT / Software / Systems , Springfield, Massachusetts
