Systems Administrator

Company: Craftsman Technology Group
Location: Boston
Posted on: May 24, 2025

Job Description:

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.Our mission: to help nonprofit organizations grow and thrive.Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.Craftsman Technology Group is seeking a Systems Administrator to join our Central team who will bring these same values and passion to help nonprofit organizations. A Systems Administrator is a full-time salaried intermediate-level position.Job Summary:In this in-office role, you will work closely with the Senior Director, Technical Services to support the company's internal applications, focusing on all internal IT Operations processes which rely heavily on Microsoft 365 and Atlassian but also including secondary applications like Zoom and Slack. You will provide both break-fix application support to our user base of 60+ employees, as well as participate in structured quarterly improvement and enhancement projects to ensure our systems usage grows and evolves along with our company growth. You will oversee our fleet of laptops and other systems requiring you to be present in our main headquarters in Boston, MA.You will be a key role in remote desktop and IT support for both our Boston office as well as our remote staff. You will be responsible for effectively onboarding and offboarding staff and clients as needed and will also work with staff to implement broader IT projects such as consolidating disparate systems and ensuring compliance with various policies, regulations and certifications.You will be required to be in the Boston office five (5) days a week by default. Some flexibility to work from home is available - but the standard week requires being in-office.Job Responsibilities:Microsoft 365Administer and support Microsoft 365 including SharePoint and OneDriveManage user accounts, permissions, and licensesImplement and maintain security policies and compliance measuresProvide end-user support and training for Microsoft 365 applicationsImplement and maintain security measures to safeguard data and applicationsCoordinate support efforts and escalate to senior staff or external support vendors as neededManage and implement broader internal initiatives across the firmAtlassianAdminister and configure the Atlassian suite of tools, primarily Jira Software, Jira Service Management, and ConfluenceManage and troubleshoot automation issuesEstablish and maintain a retention policy for completed projects and offboarded usersEvaluate and manage the usage of 3rd party Atlassian applications to meet team and business needsIT Operations, secondary applications, IT project implementation, and In-office AssistanceManage users and their permissions, including creation of new users during onboarding and deactivation during offboardingEnsure accurate and timely inventory, purchasing plans and reports to senior staffImplement firm-wide IT initiatives around system consolidation, content management, security improvements and policy complianceSetup new laptops and send new or refurbished laptops to our staff located across the countryTroubleshoot system issues and outagesEnsure permissions and visibility structures align with current organizational needsProvide training, user guidance, and support to business leaders and end-usersManage IT inventory and occasionally support basic office needsRequired Qualifications:

• 2 years' experience with Microsoft 365 administration and desktop support
• Network and endpoint management experience
• Strong verbal and written communication skills
• Enthusiasm and curiosity for learning new systems
• Capacity to troubleshoot and solve technical issues promptly
• Efficiency in managing multiple tasks and projects simultaneously
• Experience working within or supporting/providing services in the nonprofit sectorPreferred Qualifications:
  • Experience with Atlassian administration
  • Knowledge of JQL/SQL or similar query language
  • Nonprofit sector experienceSalary Hiring Range:$77,500 - $87,500Job Location:
    • Company-provided short- and long-term disability
    • 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
    • 4 weeks accrued paid-time-off (PTO) per year
    • 10 paid company holidays and 2 paid floating holidays (individual's choice) per year
    • CTG's commitment to professional development and advancement
    • Work culture aiming toward work/life balance
    • Applicants must be eligible to work in the US. H1-B sponsorship is not available.
    • Our headquarters is in Boston, MA. This position must be accessible to our Boston, MA headquarters.We are unable to hire candidates not local to Boston, MA.
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Keywords: Craftsman Technology Group, Chicopee , Systems Administrator, IT / Software / Systems , Boston, Massachusetts