ChicopeeRecruiter Since 2001
the smart solution for Chicopee jobs

Customer Service Representative / HME Support Rep.

Company: MJOL Jennifer Agnew
Location: Chicopee
Posted on: May 27, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLJenniferA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: MJOL Jennifer Agnew, Chicopee , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Chicopee, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customers product questions, promote customer retention, and do exchanges
Company: Mommy Jobs Online
Location: Providence
Posted on: 06/18/2019

Customer Service Representative / HME Support Rep.
Description: Mommy Jobs Online mommyjobsonline.com is now seeking HME Support Representatives to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is (more...)
Company: Mommy Jobs Online
Location: Cranston
Posted on: 06/18/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Pawtucket
Posted on: 06/18/2019


Restaurant Manager - Albany, NY
Description: Are you ready for craft beer, great food, and an all-around WOW experience BJ's Restaurants is looking for talented, passion-driven managers to join our Operations Teams. br br RESTAURANT MANAGER (more...)
Company: BJ's Restaurants and Brewhouse
Location: Albany
Posted on: 06/18/2019

Inbound Customer Service
Description: Everything you need to know about becoming a remote agent can be found right here. If youve thought about working from home and being your own boss, the Agents On Demand program might be the right fit (more...)
Company: Mommy Jobs Online
Location: Warwick
Posted on: 06/18/2019

Entry Level Customer Service Associate
Description: We are actively seeking work from home customer service and appointment setting representatives. Your
Company: Morani Enterprise
Location: Providence
Posted on: 06/18/2019

Lyft Driver - Supplement Your Delivery Income
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Peabody
Posted on: 06/18/2019

Banquet Server
Description: Are you a high-energy and dedicated employee who has a real passion for providing next-level service PeopleReady is now hiring upbeat Banquet Servers. who can take pride in having fun while providing (more...)
Company: PeopleReady
Location: Leominster
Posted on: 06/18/2019

NRG Retail Sales Associate - PT
Description: NRG Retail Sales Associate - PT OverviewPart-Time Sales AssociateWe are seeking enthusiastic personalities, willing to learn and transform from a Sales Associate to a part-time PT Energy Pro Promote (more...)
Company: 2020 Companies
Location: Brockton
Posted on: 06/18/2019

Customer Service Clerk
Description: Customer Service Clerk: Duties and ResponsibilitiesResponsible for greeting customers and offering assistance in product and service selection.Manages operations of retail window including sales and customer (more...)
Company: Job Placement Services
Location: Brockton
Posted on: 06/18/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Chicopee RSS job feeds