Restaurant General Manager

Company: The Retail Network
Location: Chicopee
Posted on: June 20, 2022

Job Description:

Job descriptionOur client is a well established casual dining restaurant with function facilities, full service bar and outdoor seating.They are eager to hire a well rounded Restaurant Professional with GM experience in managing up to 60 employees in a high volume experiential environment. This is a great opportunity to oversee a talented, established team in providing the best food quality and guest experience.
Starting salary in the 85-95k range depending on experience. Incentives and possible equity position to be discussed.
GM responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. Ability to support all areas of the business in a hands on manner are a must.Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operationsRequirements and skills
  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Strong leadership, motivational and people skills
  • Strong financial management skills/P&L experience.
  • BS degree in Business Administration or equivalent in work experience; hospitality management or culinary schooling is a plus

Keywords: The Retail Network, Chicopee , Restaurant General Manager, Hospitality & Tourism , Chicopee, Massachusetts