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Parcel Customer Service Associate / FT Work From Home

Company: Wayfair
Location: Chicopee
Posted on: January 8, 2022

Job Description:

[Customer Service Rep / Remote] - Anywhere in U.S. / Competitive Pay & Benefits / Wayfair provides ALL equipment - As a Parcel Customer Service Associate you'll: Act in the best interest of Wayfair and the customer on each call by maintaining thorough understanding of all processes and procedures; Provide detailed expectations for each customer contact; Coordinate successful deliveries and reschedules; Investigate and resolve delivery delays; Proactively view all order notes, tickets and SOPs to ensure accurate information and solutions are provided to each customer; Perform customer outreach, as necessary, to communicate delivery issues and provide solutions based on network availability and current SOPs. Hiring Fast > >

Keywords: Wayfair, Chicopee , Parcel Customer Service Associate / FT Work From Home, Hospitality & Tourism , Chicopee, Massachusetts

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