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General Manager

Company: Planet Fitness Chicopee
Location: Chicopee
Posted on: September 14, 2023

Job Description:

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
      • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
        • Administration and processing of all weekly/bi-weekly employee payroll.
          • Resolve employee issues or concerns.
            • Manage disciplinary/termination activities.
            • Involved in all front desk related activities including:
              • Answer phones in a friendly manner and assist callers with a variety of questions.
                • Check members into the system.
                  • New member sign-up.
                    • Take prospective members on tours.
                      • Facilitate all member requests, issues and questions.
                      • Ensure prompt opening/closing of gym.
                      • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
                        • Ensure safety of employees, members and club property.
                          • Determine and communicate equipment repair in a timely manner.
                          • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
                          • Authorize expenditures and refunds. Make daily bank deposits.
                          • Prepare all HR related forms and send to Corporate Payroll Team.
                          • Track statistics and reports (weekly, monthly, annually).
                          • Backup support for any employee who is absent. Qualifications/Requirements
                            • Superior customer service skills, preferably in the fitness industry.
                            • Experience working as an Assistant Manager at Planet Fitness.
                            • Exceptional leadership, diplomacy and listening skills.
                            • Basic computer proficiency (Microsoft Suite).
                            • Hard working, enthusiastic and energetic!
                            • Strong problem resolution skills.
                            • Current CPR Certification required.
                            • High school diploma/GED equivalent required.
                            • Must be 18 years of age or older. Physical Demands
                              • Continual standing and walking during shift.
                              • Continual talking in person or on the phone during shift.
                              • Must be able to occassionally lift up to 50 lbs.
                              • Will occasionally encounter toxic chemicals during shift.

Keywords: Planet Fitness Chicopee, Chicopee , General Manager, Executive , Chicopee, Massachusetts

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