General Manager

Company: Planet Fitness Chicopee
Location: Chicopee
Posted on: September 14, 2023

Job Description:

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
  
  • Schedule staff and ensure all shifts are covered.
  • • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • • Administration and processing of all weekly/bi-weekly employee payroll.
      • • Resolve employee issues or concerns.
        • • Manage disciplinary/termination activities.
          • Involved in all front desk related activities including:
            
            • Answer phones in a friendly manner and assist callers with a variety of questions.
            • • Check members into the system.
              • • New member sign-up.
                • • Take prospective members on tours.
                  • • Facilitate all member requests, issues and questions.
                    • Ensure prompt opening/closing of gym.
                    • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
                      
                      • Ensure safety of employees, members and club property.
                      • • Determine and communicate equipment repair in a timely manner.
                        • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
                        • Authorize expenditures and refunds. Make daily bank deposits.
                        • Prepare all HR related forms and send to Corporate Payroll Team.
                        • Track statistics and reports (weekly, monthly, annually).
                        • Backup support for any employee who is absent. Qualifications/Requirements
                          • Superior customer service skills, preferably in the fitness industry.
                          • Experience working as an Assistant Manager at Planet Fitness.
                          • Exceptional leadership, diplomacy and listening skills.
                          • Basic computer proficiency (Microsoft Suite).
                          • Hard working, enthusiastic and energetic!
                          • Strong problem resolution skills.
                          • Current CPR Certification required.
                          • High school diploma/GED equivalent required.
                          • Must be 18 years of age or older. Physical Demands
                            • Continual standing and walking during shift.
                            • Continual talking in person or on the phone during shift.
                            • Must be able to occassionally lift up to 50 lbs.
                            • Will occasionally encounter toxic chemicals during shift.

Keywords: Planet Fitness Chicopee, Chicopee , General Manager, Executive , Chicopee, Massachusetts