Home Outlet Assistant Manager
Company: E.C. Barton & Company
Location: Chicopee
Posted on: January 24, 2023
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Job Description:
Overview
Job Title: Assistant Store Manager
Department: Home Outlet
Reports To: Store Manager
General Description Assist in managing a store engaged in selling
discount building materials by performing the following duties:
Essential Job Functions include the following, other activities may
be assigned:
Job Duties must perform the following duties, as designated by the
Store Manager, in order to achieve essential job functions, other
duties may be assigned:
Plans and prepares work schedules and assigns employees to specific
duties.
Coordinates, participates in, and supervises sales activity and
sales promotion, merchandise display preparation and advertising,
and taking inventories.
Responsible for reconciling cash with sales receipts, keeping
operating records, preparing daily record of transactions for
Accounting Department, and performing work of other partners, as
needed.
Ensures compliance of employees with established security, sales,
and recordkeeping procedures and practices.
Resolves customer complaints and answers inquiries.
Locks and secures store.
Supervisory Responsibilities
Assists in supervision of 3-5 employees in the Home Outlet Store.
Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities may
include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving
problems.
Performance Behaviors To perform the job successfully, an
individual should demonstrate the following performance
behaviors:
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Uses reason
even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service ; Responds to requests for service and
assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality, and Effectively communicates with all
partners.
Teamwork - Balances team and individual responsibilities; Exhibits
objectivity and openness to others' views; Gives and welcomes
feedback; Contributes to building a positive team spirit; Puts
success of team above own interests; Able to build morale and group
commitments to goals and objectives; Supports everyone's efforts to
succeed.
Delegation - Delegates work assignments; Matches the responsibility
to the person; Gives authority to work independently; Sets
expectations and monitors delegated activities; Provides
recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and
motivates others to perform well; Effectively influences actions
and opinions of others; Gives appropriate recognition to
others.
Managing People - Takes responsibility for activities of partners
supervised; Makes self available to staff; Provides regular
performance feedback; Develops partners' skills and encourages
growth; Solicits and applies customer feedback (internal and
external); Fosters quality focus in others; Improves processes,
products and services; Continually works to improve supervisory
skills.
Qualifications
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or
one to two years related experience and/or training; or equivalent
combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
standardized situations.
Computer Skills
To perform this job successfully, an individual should have
knowledge of Inventory software; Order processing systems; Payroll
systems; Spreadsheet software and Word Processing software.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand and reach with hands and arms. The employee is occasionally
required to walk; sit and climb or balance. The employee must
occasionally lift and/or move up to 80 pounds.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually moderate.
Keywords: E.C. Barton & Company, Chicopee , Home Outlet Assistant Manager, Executive , Chicopee, Massachusetts
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