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Operations Manager - Marlborough MA

Company: PeopleReady
Location: Chicopee
Posted on: February 11, 2020

Job Description:

Job Description ESSENTIAL DUTIES and RESPONSIBILITIES include the following. Responsible for meeting operational compliance and order fulfillment goals. Reinforces a culture that places an emphasis on customer service. Seeks ways to streamline processes for operational efficiency and excellence. Analyzes customer and worker experience data to improve retention rates. Handle customer complaints quickly to resolve issues. Include Market Manager/Business Manager when needed. Provide coaching and mentoring to Operation Specialists, Skilled. Responsible for both management and implementation of QAP, order fulfillment, payroll, pre liens, collections, VoiceBack, Safety (claim mgt, PPE, 1st day site visits), new hire interviews & orientations, update and maintain hard/electronic files, I9/E-verify. Plays an active role in improving GM while delivering on PeopleReady's Value Proposition. Assist MM/Business Manager facilitate weekly and monthly meetings. Meets regularly with Sales & Recruiting to share customer and associate experiences. Network with other verticals to share best practices. Additional duties as assigned. ESSENTIAL VALUES True - Demonstrate honest, direct and ethical behavior that represents the TrueBlue value of "Be True". Communicate vertically the importance of "integrity in everything we do." Ensure compliance with Code of Business Conduct and Ethics. Establish personal credibility and stand for something by doing what you say you will do. Passionate - Demonstrate passion, an attitude of gratitude and build strong working relationships that encourage the heart and inspire a shared vision. Accountable - Demonstrate a commitment to individual accountability. Measure internal customer satisfaction and develop strategic plans to address gap areas. Optimistic - Be a resourceful thinker who explores all opportunities. Provide customer service with creativity and resourcefulness. Respectful - Establish and maintain positive and productive work relationships. Respect others and their diversity as an essential component of the way we conduct business. Enlist others to share a common vision by appealing to their aspirations. Encourage the heart by recognizing key contributions and showing appreciation for individual and team excellence. QUALIFICATIONS Bilingual language skills a plus. 5 years experience in customer service, recruiting and/or sales. Construction industry knowledge and/or experience preferred. Ability to manage multiple tasks simultaneously and meet deadlines under pressure. Highest commitment to customer service, development and satisfaction. Strong written and verbal communication skills. Self-motivated, goal oriented with a strong desire to succeed. WORK ENVIRONMENT and PHYSICAL DEMANDS Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds and occasionally more than 50 pounds. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Internal ID: 102459PandoLogic.Category: Marketing & Biz Dev, Keywords: Marketing Manager

Keywords: PeopleReady, Chicopee , Operations Manager - Marlborough MA, Executive , Chicopee, Massachusetts

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