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Lead Field Service Engineer

Company: Carrier
Location: Chicopee
Posted on: November 21, 2022

Job Description:

Date Posted:
United States of America
CAM68: ALC - Mass (Chicopee) 260 Griffith Rd , Chicopee, MA, 01056 USA
Automated Logic Corporation provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning and lighting for commercial office, education, health care, government and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe and sustainable building and cold chain solutions.

Under minimal supervision, the Lead Field Service Engineer conducts preventive maintenance, repair, installation, commissioning and troubleshooting of very complex building systems. The person in the role is recognized as a technical leader, coach and mentor in the local office. Will be responsible for high levels of customer satisfaction through direct, on site, customer interface. Will provide consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers. With a high level of complete technical competence, mentors lesser experienced team members.

These roles can be located throughout the state of Massachusetts based out of either the Canton, MA, or Chicopee, MA office locations.

Essential Functions:

  • Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
  • Communicates with customers upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative to consult on facility performance. Keeps customers informed of the nature of service we are on-site to perform.
  • Communicates outstanding issues and recommends through field quotes system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Actively participates with the service account manager and sales team to engineer and estimate solutions.
  • Actively works with sales and account team to consistently transform agreement base to the higher level outcome and technology-based offerings.
  • Performs system maintenance in accordance with established service practices and direction, including field controllers, servers and workstations, and field hardware. Maintains feedback of equipment scheduling and modifications needed to service account manager.
  • Interfaces with service coordinator, service account manager, and service project managers to coordinate activities as required in a professional manner. Acts to provide feedback on team assignments, skill certifications, and learning recommendations as required.
  • Performs diagnostics and repairs to complex control systems. Knowledge of multiple manufacturer controls systems and ability to test and write modifications in multiple languages of systems software.
  • Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
  • Follows established learning path and conducts extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
  • Actively participates in leadership learning path and practices leadership skills while mentoring, performing group training, performance review input, or other leader development assignments.
  • Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.
  • Local escalation point for technical issues. May coach and resolve issues either on-site or through remote coaching.
  • Completes all job required documentation on time, including time sheets, expense reports, posting of work orders, on-site documentation, and project status reports in accordance with company policy as required.
  • Performs other duties as assigned.

    Knowledge, Skills & Abilities:
    • Provides direction to other team members and follows guidance from the service account manager or project manager .
    • Must be able to work alone, manage time effectively and communicate proficiently with customers.
    • Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software. Proficient with all WebCTRL software functions and utilities.
    • Advanced knowledge of TCP/IP networks, including wireless technology design and troubleshooting.
    • Able to read and understand Architectural, Mechanical, and Electrical blueprints.
    • Experience with Microsoft software products, including Outlook, Word, Excel, and other Windows products.
    • Possess computer and networking skills to properly maintain their laptops and mobile devices, as well as experience in the maintenance and troubleshooting of Ethernet and ARC Net communications.
    • Strong background in the operation and control of mechanical equipment and their control sequences.

      Minimum Qualifications:
      • High School Diploma, Associates Degree, or Technical School in the HVAC industry with a minimum of 8 years experience in the HVAC controls industry.
      • Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
      • Possess and maintain a valid and current Driver's License and be insurable by the company's insurance carrier.
      • Ability to travel in excess of 50% of the typical workweek, including air travel, overnight hotel stays, and unexpected travel, as well as participate in rotating on-call schedule.

        Preferred Qualifications:
        • Bachelor's degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Electronics, or IT.
        • Field experience and a complete understanding of the installation and operation of Automated Logic Controls and knowledge and understanding of third-party control systems and integrations.
        • Experience with Automated Logic and Phoenix software, including WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.

          Physical Qualifications:
          • Capable of climbing ladders or using other lift equipment in excess of 8 feet above grade and capable of lifting items up to 50lbs.
            Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

            Job Applicant's Privacy Notice:

            Click on this link to read the Job Applicant's Privacy Notice

            COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Keywords: Carrier, Chicopee , Lead Field Service Engineer, Engineering , Chicopee, Massachusetts

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