Customer Service Representative

Company: CPP- Boston
Location: Braintree
Posted on: March 1, 2026

Job Description:

Wollaston Alloys/CPP Boston is seeking an experienced Customer Service Representative to join our team! This role reports to the Customer Service Manager at our plant in Braintree, MA and is considered a critical member of the team, working closely with the Maintenance and Operations groups on a daily basis to minimize downtime. This is an excellent opportunity for an experienced candidate to join a fast-paced company that has continued to grow over the past 60 years! CPP offers a competitive compensation and benefits package, which includes a quarterly bonus program, medical/dental/vision/life/disability insurance, 401K with match, paid vacation and holidays, paid training, and a great team culture! Major Responsibilities • Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required. • Communicates and coordinates with Operations, Quality and Production Planning teams to ensure on-time delivery of orders. • Access database (Odyssey Program) to edit or update accounts and order information. • Advises customers of changes in pricing, shipping date, anticipated delays, and any additional information needed by the customer. • Coordinates with production, purchasing, and shipping to expedite or track missing or delayed shipments. • Collaborate with Operations in the work area to track and identify component locations. • Updates customer order trackers with current order status, scheduled dates, and notes. • Provides back-up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures. • Other duties as assigned. About You • Interpersonal communication skills to ensure positive interactions with customers. • Time-management skills to respond to customer emails, calls and messages promptly. • Multitasking and organizational skills to work on multiple issues at one time. • Accurate and strong attention to detail. • Strong verbal and written professional communication skills. • Good organizational skills. • Ability to quickly adapt to changing priorities. • Previous experience in customer service for a manufactured product is required. Previous experience with casting, foundry, or similar is a plus. • Working knowledge of Microsoft products, including Outlook, Excel, and Word (basic to intermediate), is required. • High School Diploma or GED required. Pay is from 23 USD / hour This is a non-management position This is a full time position

Keywords: CPP- Boston, Chicopee , Customer Service Representative, Customer Service & Call Center , Braintree, Massachusetts