SERVICE MANAGER
Company: MB Tractor and Equipment
Location: North Reading
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: Position Summary:
Responsible for the daily operation of the service department which
includes the service desk, service bays and yard. Supervises the
service and delivery operations at the store to ensure customer
satisfaction. Essential Functions: Plans, directs, schedules and
coordinates the activities of service writers, service mechanic(s),
yard attendant(s), janitor and delivery driver(s) assigned to the
store. Trains employees in company procedures. Oversees the opening
and closing of work orders for service based on customer needs
using the supervisory reports and direct observations. Responsible
for adequate staffing of assigned areas. Enforces company policy
and practices. Communicates with customers by phone and in person
regarding the status of service work orders. Explain any need for
additional work. Other Functions: Exercises judgment in Customer
Satisfaction issues. Seeks approval from Operations Manager when
required. Coordinates and communicates with other store personnel
as needed. Insures safe operating conditions and practices at the
store. Other related duties as assigned. Requirements: Education:
HS or equivalent. Tech or College preferred. Experience: 3-5 years
Customer service, service advisor and or parts distribution
experience. 1-3 years of service department supervision. Specific
Skills: Computer software skills, supervisory skills. Specialized
Knowledge, Licenses, etc.: Mechanical knowledge (Diesel and small
engine knowledge), and generally accepted service practices.
Working Conditions: Normal store conditions including occasional
service bay and external activities, computer and telephone
operations, desk and counter work. Occasional physical effort in
training and instruction of employees. This job description does
not include all the duties of the position. The employer has the
right to add or revise the list at any time. This job description
does not constitute a contract of employment. Employment is “at
will” at outlined in the Employee Handbook.
Keywords: MB Tractor and Equipment, Chicopee , SERVICE MANAGER, Customer Service & Call Center , North Reading, Massachusetts
