Customer Service Representative

Company: Thomas Pest Services
Location: Albany
Posted on: July 8, 2025

Job Description:

THIS IS AN IN-OFFICE POSITION Customer Service Representative $2000 HIRING BONUS! ($1,000 at time of hire. $500 at 90 days and $500 at 180 days.) At Thomas Pest Services, we take pride in being one of the fastest-growing, family-owned, and operated pest management companies in the Capital and Upper Hudson Valley Regions. Our success is driven by individuals who embody our core values. We believe the key to our business thriving is ensuring our team members’ personal growth and success. We foster a culture of passionate and empathetic leadership, relationship-building, and providing clear career paths for growth and internal promotions. When you join Thomas Pest Services, you receive everything you need to be successful, competent, and confident in your role. Who We Need Our business and team are growing. We’re seeking a Customer Service Representative to support our vision of relationship-driven pest management. The ideal candidate should have exceptional phone etiquette, the ability to manage multiple customer inquiries seamlessly, and proficiency in using CRM systems to document and follow up on customer interactions efficiently. As a Customer Service Representative, you will be an essential part of our commitment to relationship-based pest management. You’ll work closely with existing customers, addressing service and billing inquiries to help protect homes and the environment from pests. Strong written and verbal communication skills, combined with technical proficiency in CRM software and other digital tools, are essential for providing timely, accurate, and effective support to both customers and team members. Schedule Monday – Friday, 8:30 am – 5:00 pm and every other Saturday, 9:00 am – 2:00 pm (April – October and 9:00 am – 12:00 pm (November – March) What You Get as a Customer Service Representative! Compensation $45k to $55k yearly comprised of: - $22-25 per hour depending on experience level - 10% commission on accounts saved - 5% on accounts receivable collected - Overtime (typically 5 hours per week) Benefits - Simple IRA (3% match after one year of employment) - $350.00 towards health insurance including dental and vision. - $250.00 towards self-improvement Perks - Company provided computer Time Off - Paid time off starts accruing day 1 of employment - Paid Holidays Training - No pest management experience needed - Comprehensive in-field and classroom training programs designed to get you certified, knowledgeable, confident and prepared to hit the ground running - On-going training to keep you sharp and ahead of the game on industry trends and changes Performance Metrics for Customer Service Representatives - Collection attempts - Collections Achieved - Communication Quality Requirements to become a Customer Service Representative - 18 years or older - High school diploma or equivalent - Pass a pre-employment drug test, and criminal background check Thomas Pest Services is an EOE and drug-free workplace. Compensation details: 22-25 Yearly Salary PI834c8dfd421d-37156-36960019

Keywords: Thomas Pest Services, Chicopee , Customer Service Representative, Customer Service & Call Center , Albany, Massachusetts