Member Services Representative
Company: Planet Fitness
Location: Taunton
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: 401(k) matching Dental
insurance Health insurance Opportunity for advancement Vision
insurance Paid time off Parental leave Training & development Job
Summary The Member Services Representative will be responsible for
creating a positive member experience by providing a superior level
of customer service to Planet Fitness members, prospective members
and guests. Essential Duties and Responsibilities Greet members,
prospective members and guests, providing exceptional customer
service. Handle all front desk related activities including: Answer
phones in a friendly manner and assist callers with a variety of
questions. Check members into the system. New member sign-up. Take
prospective members on tours. Facilitate needed updates to members
accounts. Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed. Assist in maintaining the neatness and cleanliness of the
club. Qualifications/Requirements Customer service background
preferred. Basic computer proficiency. A passion for fitness and
health. Upbeat and positive attitude! Punctuality and reliability
is a must. Exceptional customer service skills; able to interact in
a positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Physical Demands Continual standing and walking
during shift. Continual talking in person or on the phone during
shift. Must be able to occassionally lift up to 50 lbs. Will
occasionally encounter toxic chemicals during shift.
Keywords: Planet Fitness, Chicopee , Member Services Representative, Administration, Clerical , Taunton, Massachusetts
