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Credentialed Tax Expert - CPA

Company: Intuit
Location: Chicopee
Posted on: February 3, 2020

Job Description:

OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst

Keywords: Intuit, Chicopee , Credentialed Tax Expert - CPA, Accounting, Auditing , Chicopee, Massachusetts

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