Analyst, Product Operations

Company: Global Atlantic Financial Group
Location: Hartford
Posted on: April 1, 2026

Job Description:

About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR’s powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit www.globalatlantic.com . POSITION SUMMARY This is an exciting position on an established Product Operations team in our Hartford Conn. Office. As a key contributor within the Global Atlantic Operations group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic. RESPONSIBILITIES: Using product knowledge, participate in resolving questions and projects with inforce policies and partnering with the TPA’s to provide analysis on products, with a focus on annuities. Respond to escalated service issues and production problems Develop, test and maintain Excel spreadsheet calculation tools for TPAs Review new and audit existing TPA processes and procedures involving product calculations Identify gaps in the current process and create additional controls as needed Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions Analyzes quality data to identify trends, issues, and makes observations to management Maintains up-to-date knowledge of the product, process, and procedures of in scope functions QUALIFICATIONS Education and experience equivalent to a four-year college degree in actuarial science, mathematics, statistics, finance, or other related field is required 2 exams passed and 1 years of experience in the insurance industry or actuarial field Demonstrated Excel expertise Demonstrated strong analytical ability Excellent communication skills, verbal and written, for delivery to a variety of audiences Ability to understand and interpret technical written material High energy level and internal motivation Adaptable, can seamlessly maintain effort and focus when priorities change Learning mindset, focus on continuous process improvement Results-oriented, with ability to execute multiple high-priority items simultaneously Detail-oriented, with ability to test complex calculations and spot gaps in current processes Ambition and desire to succeed by delivering quality and effective results “To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time .” This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Global Atlantic EEOC Statement Global Atlantic is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. The base salary range for this role $53,500 - $102,000 USD Privacy Statement Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to benefits@gafg.com Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

Keywords: Global Atlantic Financial Group, Chicopee , Analyst, Product Operations, Accounting, Auditing , Hartford, Massachusetts