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Financial Aid Counselor

Company: Elms College
Location: Chicopee
Posted on: May 12, 2022

Job Description:

Job Summary:
The Financial Aid Counselor provides information to and advises/counsels students and their families on financial aid eligibility, reviews student applications, performs verification procedures, and provides general assistance to the Director and Senior Assistant Director of Financial Aid. -
Supervisory Responsibilities:
Duties/Responsibilities: -

  • Serves as one of the first points of contact for the Financial Aid Office.
  • Answer student inquiries in person, by mall, or by phone.
  • Assists Financial Aid team in retrieving, sorting, and delivering department mall.
  • Advises students and their families on all aspects of financial aid including application procedures, processes, eligibility, appeals, costs, and resources.
  • Provides loan counseling to students.
  • Utilizes the Financial Aid Management system, Colleague.
  • Review all documents received by the Financial Aid Office for accuracy and completeness. -
  • Sends notifications concerning incomplete applications and requests for required documentation. Follows up with students/families regarding missing or insufficient information.
  • Assists In managing the communication of missing documents to students from Colleague.
  • Performs verification procedures.
  • Assists with awarding financial aid funds.
  • Assists the Director and Senior Assistant Director with projects and special assignments.
  • Other duties as assigned.

    Required Skills/Abilities: -

    • Knowledge of laws/regulations and policies pertaining to financial aid.
    • Proficiency with MS Office suite (Word, Excel, Outlook). Working knowledge of Internet research.
    • Must be able to initiate, anticipate, and respond to a variety of issues and situations in a calm, friendly, professional manner. Having a sense of humor is essential.
    • Ability to work as a team player as well as independently with minimal supervision.
    • Ability to maintain a high standard of accuracy in creating and maintaining data, records, report information, and dispensing information.
    • Excellent time management skills to ensure that multiple, competing priorities and tasks will be handled and accomplished In a timely and accurate fashion.
    • Must acquire a general familiarity with Financial Aid terms, procedures, processes, and the relationship between Financial Aid and other student-related services/offices.
    • Familiarity with integrated financial aid systems.

      Education and Experience: -

      • Bachelor's degree preferred or a combination of education and previous financial aid experience.
      • Experience in providing outstanding customer service.
      • Excellent interpersonal skills and customer service skills.
      • Excellent verbal and written communication skills.

        Physical Requirements: -

        • Use of general office equipment in an office setting.
        • Requires an equal amount of standing, sitting, walking, bending, stooping, climbing multiple levels of stairs, light lifting, near vision, and manual dexterity to perform essential functions.
        • Requires the ability to travel between buildings on campus with exposure to inclement weather conditions.
        • May require driving or traveling to locations in the local and outside the local area on official College business.
        • Background checks will be conducted upon hire and on a routine basis thereafter.
        • Valid driver's license and good driving record required.

          TO APPLY -
          Send a cover letter, resume and contact information for 3 professional references via email (as Word or PDF attachments) to Review of applications will begin immediately and continue until the position is filled.
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Keywords: Elms College, Chicopee , Financial Aid Counselor, Accounting, Auditing , Chicopee, Massachusetts

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