Financial Aid Counselor

Company: Elms College
Location: Chicopee
Posted on: May 12, 2022

Job Description:

Job Summary:
The Financial Aid Counselor provides information to and advises/counsels students and their families on financial aid eligibility, reviews student applications, performs verification procedures, and provides general assistance to the Director and Senior Assistant Director of Financial Aid. -
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Supervisory Responsibilities:
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N/A
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Duties/Responsibilities: -
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• Serves as one of the first points of contact for the Financial Aid Office.
  
• Answer student inquiries in person, by mall, or by phone.
  
• Assists Financial Aid team in retrieving, sorting, and delivering department mall.
  
• Advises students and their families on all aspects of financial aid including application procedures, processes, eligibility, appeals, costs, and resources.
  
• Provides loan counseling to students.
  
• Utilizes the Financial Aid Management system, Colleague.
  
• Review all documents received by the Financial Aid Office for accuracy and completeness. -
  
• Sends notifications concerning incomplete applications and requests for required documentation. Follows up with students/families regarding missing or insufficient information.
  
• Assists In managing the communication of missing documents to students from Colleague.
  
• Performs verification procedures.
  
• Assists with awarding financial aid funds.
  
• Assists the Director and Senior Assistant Director with projects and special assignments.
  
• Other duties as assigned.
  
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  Required Skills/Abilities: -
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  • Knowledge of laws/regulations and policies pertaining to financial aid.
    
  • Proficiency with MS Office suite (Word, Excel, Outlook). Working knowledge of Internet research.
    
  • Must be able to initiate, anticipate, and respond to a variety of issues and situations in a calm, friendly, professional manner. Having a sense of humor is essential.
    
  • Ability to work as a team player as well as independently with minimal supervision.
    
  • Ability to maintain a high standard of accuracy in creating and maintaining data, records, report information, and dispensing information.
    
  • Excellent time management skills to ensure that multiple, competing priorities and tasks will be handled and accomplished In a timely and accurate fashion.
    
  • Must acquire a general familiarity with Financial Aid terms, procedures, processes, and the relationship between Financial Aid and other student-related services/offices.
    
  • Familiarity with integrated financial aid systems.
    
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    Education and Experience: -
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    • Bachelor's degree preferred or a combination of education and previous financial aid experience.
      
    • Experience in providing outstanding customer service.
      
    • Excellent interpersonal skills and customer service skills.
      
    • Excellent verbal and written communication skills.
      
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      Physical Requirements: -
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      • Use of general office equipment in an office setting.
        
      • Requires an equal amount of standing, sitting, walking, bending, stooping, climbing multiple levels of stairs, light lifting, near vision, and manual dexterity to perform essential functions.
        
      • Requires the ability to travel between buildings on campus with exposure to inclement weather conditions.
        
      • May require driving or traveling to locations in the local and outside the local area on official College business.
        
      • Background checks will be conducted upon hire and on a routine basis thereafter.
        
      • Valid driver's license and good driving record required.
        
        TO APPLY -
        Send a cover letter, resume and contact information for 3 professional references via email (as Word or PDF attachments) to jobs@elms.edu. Review of applications will begin immediately and continue until the position is filled.
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Keywords: Elms College, Chicopee , Financial Aid Counselor, Accounting, Auditing , Chicopee, Massachusetts